No Surcharge Guarantee

No Surcharge Guarantee

Because your peace of mind is important to us, we provide a No Surcharge Guarantee for all confirmed Land Only and Flight Inclusive holidays. This means that once we have confirmed your booking, there will be no change to the price of your holiday, regardless of fluctuations in exchange rates or fuel prices however volatile they are. Alongside our No Surcharge Guarantee, our holidays are fully protected through our bonding with ABTOT and ATOL and we are also bound by the AITO quality charter. So rest assured you have complete financial security and a guarantee of quality when you book your holiday with Mountain Kingdoms.

Book with Confidence

Along with our No Surcharge Guarantee, these are the ways we offer you peace of mind when booking your holiday with Mountain Kingdoms.

No-cost, no-obligation provisional bookings

Not quite ready to book? Why not call or email us to make a provisional booking which will hold your place on one of our small group holidays. Provisional Bookings come with no cost and no obligation but can only be held for a limited time. And when you are finally ready to book, we only require a deposit of £400 for the majority of our holidays.

Final balance

We will get in touch with you at least 70 days before departure with an update on the status of your group trip, and, unless we say otherwise at that stage, the final balance for your holiday will be due 10 days later, at 60 days before departure. Transfers within this 60 day period are not possible and our standard Booking Conditions apply.

Transfers

If you book and then decide you would prefer to transfer to a later departure, defer your holiday or change to different holiday, you can do so in line with our standard transfer rules (see our Booking Conditions).

Insurance

It is essential that you have adequate valid travel insurance for your holiday. We can offer UK residents a Mountain Kingdoms designed single trip Travel Insurance Policy, available through our insurance brokers, Campbell Irvine.

Our Refund Promise

If we are unable to operate your holiday due to FCDO travel advice, destination or airline schedule restrictions, we will cancel your holiday, and, if you don’t wish to transfer to a later departure or choose an alternative holiday, we will offer you a refund.

Financial Security

We are fully bonded which means that our flight inclusive holidays are covered by the Civil Aviation Authority (ATOL number 2973) and land only holidays through our bond secured with ABTOT. We are also members of AITO and adhere to the high standards of their Code of Business Practice.

Please contact us if you have any questions regarding our Book and Travel with Confidence policies.