Privacy Policy

Privacy Policy – collecting your data

In order to be transparent about the personal information we collect, how we collect it and how we use this data, Mountain Kingdoms has compiled the following Privacy Policy. Please ensure that you are aware of the content of this policy when requesting information and services from Mountain Kingdoms.

Who is collecting your data?

When visiting, mountain kingdoms.com collect information relating to the pages you visit and individual visitor behaviour patterns, however during your visit we do not collect any information regarding your personal identity. Personal data such as name, address, telephone number or email address are not collected unless you willingly provide us with this information, for example, by completing one of the contact forms mentioned within the following statement.

What personal information do we collect?

Personal data is collected when you submit one of the following online forms:

Contact us – When completing the ‘Contact us’ form on our website, you will be asked to submit your name, telephone number and email. By entering your personal details, you allow us to provide you with the information and services you request. You will not be subscribed to our mailings and email newsletters unless you select to ‘opt-in’. Your personal information will not be shared with any third parties.

Itinerary Requests – When completing the ‘Itinerary request’ form on our website, you will be asked to submit your name, address, telephone number, email and how you heard about Mountain Kingdoms. You are also given the option to ‘opt-in’ to receiving our email newsletter and to be added to our mailing list to receive future mailings. By entering your personal details, you allow us to provide you with the services you select. You will not be subscribed to our mailings and email newsletters unless you specifically ‘opt-in’. Your personal information will not be shared with any third parties.

E-newsletter sign-up - When completing the ‘E-newsletter’ form on our website, you will be asked to submit your name, email and how you heard about Mountain Kingdoms. By entering your personal details, you allow us to provide you with the services you select. You are given the option to unsubscribe from Mountain Kingdoms emails on each of the e-newsletters you receive. Your personal information will not be shared with any third parties.

Holiday bookings – When completing a holiday booking form on our website, you will be asked to submit your name, gender, date of birth, address, telephone number, email, passport information (optional at this stage), the names of any additional travellers, plus your credit or debit card information to secure your place(s), and how you heard about Mountain Kingdoms. You are also given the option to ‘opt-in’ to receiving our email newsletter and to be added to our mailing list to receive future brochures and newsletters. By entering your personal details, you allow us to provide you with the services you select. You will not be subscribed to our brochure mailings and email newsletters unless you specifically ‘opt-in’.

Will the data be shared with any third parties?

When you book a Mountain Kingdoms holiday, your information, including your name, passport and insurance details, date of birth, next of kin and any medical conditions and dietary requirements, will be shared with our Destination Management Companies within the country/countries you are visiting, plus airlines and insurance providers where required.

The Destination Management Company will keep your details for the duration of your holiday – we request that all personal data is securely destroyed up to a maximum of 30 days after your holiday services end.

Outside of these requirements, your personal information will not be shared with any other third parties.

How will the information be used?

Marketing – when requested, we will send you details of our latest news, competitions, offers and events via email or in the post.

Holidays - your personal data will be used for the purpose of providing you with our travel services, this includes your internal and international flights, your holiday logistics, safety and security whilst travelling, incident/accident management and insurance.

Feedback - on return from your holiday, we will ask you to complete a feedback form. This will be emailed to you and can be completed digitally. The purpose of this form is to gain insight into your experiences, to ensure your holiday has met your expectations, and to analyse and make improvement to Mountain Kingdoms’ services where/if required.

What is the legal basis for processing the data?

Mountain Kingdoms’ legal basis for processing data is covered by ‘Legitimate interest’.

We use personal data which has voluntarily been given to Mountain Kingdoms, in ways the individual would reasonably expect and which have a minimal privacy impact, or where there is a compelling justification for the processing. Activities include, but are not inclusive of, controlling data for the purpose of organising client travel arrangements, ensuring individual safety and security whilst travelling, incident/accident management and insurance purposes. With regard to communication not associated to holiday arrangements, those who have requested marketing communications in the form of brochures, newsletters and e-newsletters will receive correspondence. Each correspondence includes the option to unsubscribe or to have personal data records deleted from our Content Management System.

What rights does the data subject have?

You have the right to access, rectify and be informed about the personal data we hold. You are entitled to have your data erased upon request from direct marketing activities and can unsubscribe from emails. Once properly notified by you, we will take actions to stop using your information as requested. Contact us via the contact details listed at the end of this policy to request access, updates to your record or the deletion of your personal data.

How long will the data be stored for?

Personal data will be securely stored until you exercise your rights to delete, amend or restrict your data.

How can the data subject raise a complaint?

If there are any questions regarding our Privacy Policy or the storage of your personal data - contact us:

Complete an online contact form: https://www.mountainkingdoms.com/contact-us

Call us on +44 (0)1453 844400

Visit us at 20 Long Street, Wotton-under-Edge, Gloucestershire, GL12 7BT, UK.

Email us at info@mountainkingdoms.com